Frequently asked questions
How is my order confirmed?
Once the order is received, payment is cleared and processed, an email is sent to the registered email address given at the time of order. This email receipt confoirms the order and we start the shipping process.
Can I cancel an order?
Yes! The ordre can be cancelled without any charges till th etim ethe order is not shipped. Once the shipped the customer is liable to pay the shipping and the refund will be processed once the book is received and passes the quality test.
Can I order multiple items?
Yes! An order can contain as many number of items the buyer wants to add. It is beneficial to club the items in a single order as you save on shipping and handling charges.
How is shipping calculated?
The shipping is calculated on the basis of weight of an item. We ship using reliable services like IndiaPostal services and trackon.
What are various payment options?
At BookSpine, we offer our customers a range of payment methods to choose from. The customers can choose any form of payment as per their convenience.
The customers can use any VISA, MasterCard, RuPAY or AMEX Credit or Debit card of their choice.
For our International customers, we use the services by PayPal.
Do you offer Cash On Delivery (COD)?
We do not offer Cash On Delivery (COD) as of now. The service will soon be available on the site. BUt we do offer Offline methods of payment like PayTM and Direct Account Transfer.